QSHE

Quality, Safety, Health
and Environment

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“safety first, quality always.“

Our “safety first quality always” philosophy defines who we are putting employees at the front and ensuring customers’ expectations are exceeded.

Welcome to QSHE — The team behind the team

The system

QSHE is the team behind the system employed to ensure our employees are safe, products are compliant and the impact to the environment is minimised. This is managed through our bespoke BSI ISO certified Integrated Management System (IMS) that ensures compliance with applicable legislation and compliance standards installing trust to our customers.

The people

QSHE is the team of professionals with the highest qualifications within the industry such as NEBOSH, OSHA, TechIOSH, Lead Auditors, PCQI and Six Sigma, with continual training development.

Quality Management

Our commitment to excellence is reflected across our various quality programs, which incorporates best practices in manufacturing, rigorous testing to ensure our products are fit for purpose. Our drive to continual improvement is reflected in the quality tools implemented across New Product Development projects.

Our Quality Management System is ISO 9001:2015 certified by BSI, reflecting our unwavering commitment to quality and customer satisfaction.

Quality Assurance and Product Quality Control (QA/QC)

Our integrated QA and QC programs are crucial in ensuring that products meet specified requirements and customer expectations. These programs help maintain product consistency, reduce defects, and ensure compliance with industry regulations, preserving our high level of customer satisfaction.

Zendesk – Customer Complaint Management

If, on the rare occasion an error occurs we use Zendesk to manage the process and resolve these concerns quickly and effectively. Zendesk is our ticketing system used to manage customer interactions and resolve concerns or questions. It facilitates seamless information flow, assigns responsibility, and tracks progress throughout the ticket’s lifecycle. This enables us to monitor performance, measure results, and identify trends for continuous improvement.

About-us-Daily-Functionality-testing

Daily functionality testing

about-us-cmm

Coordinated measurement machine (CMM)

accelerated-life-testing

Accelerated life testing

wall-testing

Real life testing

Regulatory and compliance certificates
Quality signed policy by MD
ISO 9001 Certificate

Health, Safety and Wellbeing

Our team is the driving force behind everything we do.

Our goal is to ensure that all employees and stakeholders are safe in our care and understand their role in health, safety, and wellbeing. Our user-friendly occupational safety system allows engagement for all. Guided by our golden rules, which help identify critical risk areas, our safety programs promote a proactive approach to risk management. To further reinforce this commitment, we have developed the Occupational Health and Safety Management System that is certified to ISO 45001:2018 by BSI that drives our commitment to ensuring zero harm to employees, customers, suppliers, and the community.

RoSPA overview

RoSPA is a not-for-profit organization that has been dedicated to helping people recognize and reduce the risk of accidents for over 100 years—at home, on the road, at work, and during leisure. Our partnership with RoSPA reflects our commitment to ensuring that all employees can live their lives to the fullest, both safely at work and beyond.

OHS signed policy by MD
ISO 45001 certificate
RoSPA Membership certificate

Environment & Sustainability

We recognize our corporate responsibility and are committed to managing our environmental impact through compliance with legislation, best practices, responsible stewardship, and continual improvement as outlined in our Sustainability Strategy. We aim to create a safer future by adopting more sustainable practices in product development, manufacturing, and delivery. By reducing material use, reusing when possible, and partnering with certified recycling providers, we are dedicated to minimizing our environmental footprint. Our Environmental Management System is ISO 14001:2015 certified by BSI.

Environment social governance (ESG)

We actively support local community initiatives and encourage sustainable choices among our customers and partners. Our policies are underpinned by strong governance frameworks, and we maintain leadership oversight to ensure transparency, integrity, and compliance with the highest environmental and social standards.

Sustainability

We operate dedicated recycling centres on-site to recycle plastic waste efficiently. We partner with approved recycling providers to manage waste streams such as shrink wrap, cardboard, wooden pallets, and electronic components. Recycled plastic is integrated into non-critical and cosmetic components to reduce our environmental impact.

Sustainability statement

Circular Economy in Practice

we regrind and reuse production scrap in our Myriad Recycled Dispenser range and other products to minimize waste.

Carbon reduction

We are taking action to reduce emissions from our direct operations (Scope one and two emissions). Examples include the use of electric company cars and vans, using only 100% renewable energy efficient lights and timers across the offices. Furthermore, we have implemented closed-circuit water systems to minimize water usage.

Minimal operational waste

We are committed to implementing waste reduction strategies across all our operations to ensure minimal operational waste. Our recycling programs are embedded into daily processes to ensure that waste is diverted from landfills and reused whenever possible.

Operational Energy Management

We are making strategic investments in advanced, energy-efficient machinery to optimize energy performance and reduce energy waste across our operations. Closed-circuit water supply systems for cooling our injection moulding machines

Environmental policy
ISO 14001 certificate